Frequently Asked Questions

Sura Gaming is a community for video game fans, blending classic gaming with new experiences. We organize tournaments, test new games, give rewards, and keep track of what's happening in the gaming world. All in one place.

Easy: create your account, choose the tournament or event from the app (web or mobile) or from Discord... and that's it! Start earning points, medals, and completing missions to climb the ranking.

You have everything! Shooters, RPGs, strategy, and more. Some are classics, others bring new mechanics. You'll always find something for you.

They are challenges to test your skills. Some are in-game, others are more social or educational. If you complete them, you earn points, medals, and other rewards.

You can earn SuraPoints (SP), exclusive medals, special event prizes, and rewards that go directly to your wallet. The more you play, the more you earn.

The ranking shows how you're doing compared to other players. It's calculated with your points, medals, completed missions, and event participation. Want to reach the top? You have to play it right.

They are digital collectibles that show your progress and status in the community. The more you have, the more rank and benefits you unlock. Like in any good game.

No previous experience required. We guide you step by step and you'll always have help if you need it.

We use security best practices: secure authentication, decentralized wallets, and systems that protect both your data and your rewards. You play with peace of mind.

In our app we don't use passwords. To log in, you simply enter your email and we send you an access code. This code allows you to authenticate your session securely.

Ethereum, Arbitrum One, Arbitrum Nova, Polygon, Apechain, Skale, Polygon zkEVM, Base, Optimism, XAI, Blast, Avalanche, Homeverse, BSC, IMX, Gnosis, Arbitrum Sepolia, Polygon Amoy, Ethereum Sepolia.

You may have received unverified tokens or are using a network that is not compatible with the wallet. Contact our support.

A Swap can fail for various reasons, although it's uncommon. The most common cause is the transaction running out of gas.

No. Although some gas fees will be consumed, your assets will remain safe in your wallet.

It may be due to different reasons: the transaction may have failed, been sent to another network, or the token may not be visible in the destination wallet. It may also still be pending or in the process of confirmation.

None. The wallet is self-custodial, which means only you have control over it and Sura has no access or responsibility over its use or content.

You have support in the footer of the website or in our Discord. There's always someone from the team or community to help you in Spanish, Portuguese or English.